a. Inquiring and consulting support;
b. Sample testing support;
c. Visiting our factory.
a. 2 year guarantee period for product quality;
b. Free training for machines installation and operation;
c. Lifelong maintenance and spare parts supply.
Q: I know nothing about the laser marking machine, what kind of machine I should choose?
A: Just tell us what you want to do using this machine. And sending us a sample picture is
better. Then we will send you a perfect solutions and suggestions.
Q: Are you a factory or trading company?
We are a factory, we also have a trading company and another factory.
Q: How to install and run the machine?
A: Our technician have installed the machine before shipping. For some small parts installation,
we will send detail training video, user's manual along with the machine. 95% customers can
learn by themselves.
Q: How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by
yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
Q: What's the package?
A: We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the
machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine
is covered by thickening plastic bag for waterproof.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping
agent have full experienced in safe transportation. We have exported to 180 countries worldwide.
So please don't worry, you will receive the parcel in good condition.